Enterprise Core Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and support to Samsara’s top customers during onboarding, adoption, advocacy, and renewal phases.

• Oversee the deployment of Samsara IoT technology for enterprise customers' fleets and industrial assets.

• Maintain customer relationships while ensuring the successful deployment and adoption of solutions.

• Develop launch plans and roadmaps designed to enhance product usage.

• Monitor implementation progress, engagement levels, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara technology to both executives and everyday users.

• Address customer challenges across a variety of use cases.

• Handle multiple customer engagements simultaneously.

• Work collaboratively with Sales, Support, Sales Engineering, and Product teams.

• Provide mentorship to the broader Customer Success and Support teams.

• Articulate Samsara platform capabilities to a diverse audience of customers.

• Advocate for and integrate Samsara’s cultural principles into customer interactions.

⛳️ Requirements

• Minimum of 6 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preferred experience in Enterprise SaaS.

• Strong skills in priority management and a high degree of emotional intelligence.

• Experience in supporting or working with technical products is necessary.

• Solutions-oriented with robust problem-solving capabilities.

• Exceptional consultative skills and experience with complete system implementations.

• Demonstrated ability to build trust and communicate efficiently with executives, Product and Engineering leadership, and end users.

• Self-starter with the ability to excel in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure when resolving customer issues.

• Bachelor’s degree from a recognized 4-year institution.

• Ideal candidates will have experience in serving and supporting large-scale business solutions for Fortune 500 companies.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options available for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend provided.

• Comprehensive health insurance plans.

• Parental leave policies in place.

• Flexible working arrangements.

• Office spaces accessible for employees who prefer in-person work.

• Reasonable accommodations offered throughout the recruitment process.