Enterprise Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Engage with customers to comprehend their requirements and provide assistance through email and phone communication.

• Develop and maintain relationships with both current and potential customers founded on trust and respect.

• Ensure the timely and successful implementation of our solutions according to customer needs and goals.

• Serve as the intermediary between customers and internal teams.

• Address complaints and mitigate their recurrence by enhancing processes.

• Uphold high levels of client satisfaction and provide outstanding daily client service.

• Keep precise records of inventory and account details.

• Promote customer retention and recognize upsell opportunities.

• Handle and resolve intricate customer scenarios.

• Develop and refine dashboards and workflows to optimize team performance by automating repetitive tasks.

• Create and execute effective management reporting, encompassing the analysis of retention metrics and recommendations for enhancement.

⛳️ Requirements

• 2–5 years of experience in account management or sales, preferably with enterprise accounts.

• Strong understanding of sustainability frameworks and regulations.

• A customer-centric approach: you enjoy assisting clients and excel at nurturing relationships.

• Sales-oriented mindset paired with analytical skills to utilize data in decision-making processes.

• Clear understanding of Greenly's offerings and core values.

• Native-equivalent proficiency in French and fluency in English.

• Excellent interpersonal and cross-functional collaboration abilities.

• Comfortable working in a dynamic environment focused on global expansion.

🏝️ Benefits

• Beautiful offices located in the heart of Paris (9th arrondissement).

• Competitive total compensation package ranging from €78k to €82k per year (fixed + variable).

• Flexible remote work arrangements.

• Access to premium tools to support your best work.

• Comprehensive private health insurance with Alan (including mental health support), fully covered.

• 50% reimbursement for the Navigo public transport pass.

• Sustainable lunch vouchers provided through Ekip.

• Partial reimbursement for your Gymlib subscription.

• A culture that emphasizes autonomy, transparency, and collaboration within a team of highly skilled and dedicated individuals.