Enterprise Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to promote retention and revenue growth.

• Create and execute strategic account plans that align with client objectives, focusing on upsells, cross-sells, and renewals.

• Lead discovery calls, product demonstrations, and trials to comprehend business challenges and align Motive’s solutions with customer objectives.

• Monitor account health, quickly addressing potential issues and coordinating with internal teams to mitigate risks and ensure customer satisfaction.

• Keep detailed account records, documenting key interactions, customer feedback, and sales activities in the CRM.

• Work closely with Sales Engineering to handle technical inquiries and ensure seamless product integration and adoption.

• Conduct regular business reviews to evaluate product adoption, collect feedback, and present tailored solutions that deliver value.

• Exhibit consistent attention to detail in accurate sales forecasting and KPI tracking.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 4 years of SaaS sales experience in a customer expansion or account management role, preferably within an enterprise, complex SaaS, or technical sales environment.

• Proven success in meeting sales targets, such as achieving President’s Club or being named Rep of the Year.

• Strong consultative sales methodology and negotiation skills (experience with MEDDIC/MEDDPICC is advantageous).

• Technical proficiency with the capability to effectively demonstrate a moderately complex product.

• Outstanding communication and presentation skills, capable of translating technical concepts for non-technical stakeholders.

• A self-starter who excels in a fast-paced, dynamic environment and takes the initiative to solve complex problems.

• Strong organizational abilities to manage multiple accounts and competing priorities efficiently.

• Growth-oriented, with a passion for continuous learning and a desire to understand customer business models.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Paid time off

• Professional development