Enrollment Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversees the enrollment team within a designated state or region to guarantee the delivery of exceptional service during the enrollment process for self-directing individuals and referring entities.

• Creates leads and referrals for new clients and their staff.

• Fosters relationships with case managers, support brokers, independent facilitators, and other referring individuals and organizations to establish a referral base.

• Drives enrollments to meet company growth objectives within current contracts by conducting presentations and meetings with case managers, external stakeholders, and participants.

• Maintains consistent and accurate communication with referrers and enrolled individuals about the status of enrollments and the overall process.

• Assists the Directors of Business Development in exploring new opportunities within the market.

• Resolves issues and addresses inquiries from staff and external clients to ensure a seamless and adaptable enrollment process.

• Ensures the Enrollment team trains new participants and their staff on utilizing the GT Caregiver App and other GT Tools, as well as roles, responsibilities, and program-specific details.

• Provides daily guidance and communication to employees to ensure that enrollment and processing calls are handled promptly, efficiently, and with expertise.

• Conducts ongoing evaluations of processes and procedures; responsible for proposing methods to enhance operational efficiency and service to both internal and external customers.

• Manages team members, ensuring that work is executed efficiently and effectively.

• Offers regular performance feedback and coaching to each direct report.

• Ensures that employees receive adequate training and resources to fulfill their job duties.

• Establishes and maintains a high-quality work environment.

• Assists the Director in the development, analysis, and implementation of staffing, training, scheduling, and recognition programs.

• Manages special or ongoing projects that are crucial for area and process improvement.

• Exercises sound judgment in communicating upward regarding departmental or employee concerns.

• Aids with the documentation and training of the DocuSign program and GT Enroll.

• Assists in formulating and preparing operational plans and reports on project progress.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• Exceptional written and verbal communication skills.

• Extensive experience in managing complex projects with strong critical thinking and problem-solving abilities.

• Excellent organizational and administrative skills, with a proven track record of meeting deadlines through effective planning and organization.

• Ability to balance work pressures with effective time management skills.

• Demonstrated capacity to build positive relationships and communicate with individuals from diverse backgrounds and abilities.

• Experience in working, initiating, and sustaining a highly effective team.

• Proficient in the use of Microsoft programs and the Internet.

• Competent in using Excel.

🏝️ Benefits

• Flexible paid time off.

• Competitive wages and benefits.

• Meaningful opportunities for professional growth.