Enrollment – Inside Sales Phone Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to patients utilizing provided scripts to inform and enroll them in remote patient monitoring and chronic care management programs.

• Clearly convey the benefits of our services, respond to patient inquiries, and effectively overcome objections to secure enrollments.

• Achieve and surpass daily and monthly enrollment goals.

• Deliver outstanding customer service to ensure a positive experience for patients.

• Accurately verify and document patient information.

• Comply with all HIPAA regulations and company guidelines.

• Engage in daily virtual meetings and foster a positive team atmosphere using Google Workspace tools.

• Utilize Google Sheets and Docs for data entry and reporting purposes.

• Stay flexible and adaptable to changes in scripts, processes, and program offerings.

• Anticipate patient needs and offer proactive assistance to enhance their experience.

• Maintain adherence to company policies and relevant regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• Proven experience in sales is essential.

• Exceptional communication and interpersonal skills, with a clear and friendly speaking voice.

• Capability to navigate multiple scripts while managing potential rejections.

• Strong skill in building rapport and establishing trust with patients.

• Ability to multitask and effectively manage time in a remote working environment.

• A positive, upbeat, and empathetic demeanor.

• Proficient in reading, writing, and interpreting documents and instructions.

• Strong problem-solving and analytical capabilities.

• Excellent communication and organizational skills.

• Familiarity with Google Workspace (Sheets, Docs, etc.) is preferred.

• An Associate's degree is a plus.

• Experience in a call center is beneficial.

🏝️ Benefits

• 11 Paid Company Holidays each year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.