Enrollment Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate outbound calls to connect with referred members of contracted clients, aiming to engage and inform them about the CKD program and its advantages.

• Clearly articulate how our services can benefit potential patients, address their objections, comprehend our value proposition, and tailor it to their individual needs and concerns.

• Achieve or surpass established targets, including enrollment/engagement rates, call volume, and quality of documentation.

• Adhere to the company's established policies and procedures while applying acquired skills to manage daily enrollment and un-enrollment processes.

• Assess eligibility for related plan members to ensure compliance, and gather any missing information necessary for the completion of enrollments.

⛳️ Requirements

• Availability to work Monday through Friday from 10:00 AM to 6:30 PM Central Time.

• A minimum of 2 years of experience in patient support, customer service, call center operations, or sales.

• Proven history of achieving performance targets.

• Exceptional phone etiquette, including active listening skills and clear verbal communication.

• Ability to communicate clearly and concisely in writing.

• High school diploma or GED is required.

• A positive, compassionate, and determined professional demeanor; capable of managing multiple tasks in a fast-paced environment.

🏝️ Benefits

• We care deeply about the individuals we serve.

• Collaboration enhances our effectiveness.

• Humility is a pillar of our strength.

• We find joy in our work.

• We honor our commitments.