Enrollment Coordinator

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Increase student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates through effective sales outreach and a goal-oriented mindset.

• Manage the entire applicant experience, from initial interest to confirmed participation, by proactively guiding students and establishing trust with both students and families throughout the process.

• Highlight the exceptional value of all CIEE Global Navigator programs, which include High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad.

• Communicate the benefits and tangible outcomes of study abroad opportunities to U.S. high school students and their legal guardians.

• Follow a structured sales outreach strategy to actively connect with interested leads and applicants via phone, text, and email communications.

• Manage a high daily call volume, making 20-60 calls per day based on the season.

• Inspire and guide participants and their families through the scholarship and application process.

• Deliver professional and timely customer service to students and parents throughout the application journey, including program acceptance, confirmation, and pre-departure readiness.

• Conduct virtual webinars for students and parents, presenting to large audiences.

• Engage with students and parents in person at high schools and fairs within your territory, which may require some domestic travel.

• Utilize reports within Salesforce (CRM system) to manage your applicant pipeline and achieve sales targets.

⛳️ Requirements

• Bachelor's degree or its international equivalent.

• At least two years of customer service or sales experience.

• Capability to handle challenging conversations effectively.

• Experience in international travel or study abroad is advantageous.

• Experience working with diverse high school students is a plus.

• Proficiency in additional languages beyond English is beneficial.

• Exceptional verbal and written communication skills, with the ability to adapt your message to various audiences.

• Strong organizational skills and meticulous attention to detail.

🏝️ Benefits

• Paid time off.

• Parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term & Long-term Disability.

• 6 floating Fridays (based on our eligibility rules).

• Discounts on CIEE Study Abroad and TEFL Programs.

• 403(b) Retirement Plan with employer contributions.

• Insurance Coverage (life, travel, medical, dental, and vision).

• Flexible Spending Accounts/Health Savings Account (medical and dependent).

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).