Engineering Manager – Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Lead three teams (approximately 15 individuals) across internal system teams, shared services, and release functions.

• Ensure operational readiness across various environments, including monitoring, support, and reliability.

• Establish and enhance operating models, runbooks, and support frameworks by utilizing AI tools.

• Foster clear ownership and accountability across operational domains with key leaders.

• Manage release processes and execution across platforms and supported products.

• Guarantee predictable, high-quality releases through established processes and governance.

• Coordinate release planning, scheduling, and cross-team dependencies.

• Promote automation of release processes to enhance speed, reliability, and repeatability.

• Ensure effective release support, validation, and rollback mechanisms are in place.

• Oversee operational delivery outcomes across both internal and external teams.

• Support Program Increment (PI) planning, prioritization, and execution.

• Define and monitor operational metrics such as availability, Mean Time to Recovery (MTTR), deployment success, and cost.

• Ensure effective environment provisioning, release support, and platform availability.

• Address operational issues, risks, and bottlenecks efficiently.

• Define and implement cost-reduction objectives and targets across infrastructure and operations.

• Establish cost baselines and monitor ongoing cost performance against targets.

• Drive efficiency through automation, standardization, and the reuse of platform capabilities.

• Minimize dependence on manual processes and customized solutions.

• Promote repeatable platform patterns and reference architectures.

• Advocate for the adoption of automation-first operational practices.

• Integrate Infrastructure as Code (IaC) and GitOps-based delivery models.

• Utilize Artificial Intelligence (AI) tools and workflows to enhance operational productivity.

• Continuously refine platform services using data, insights, and emerging technologies.

• Ensure compliance with platform architecture and engineering standards.

• Collaborate with Architecture to provide scalable, supportable, and consistent solutions.

• Promote operational quality, reliability, and discipline across teams.

• Set guidelines for cloud and Kubernetes platform usage.

• Manage approximately 15 engineers and platform engineers across three teams.

• Oversee hiring, performance management, and capability development.

• Cultivate a high-performance, accountable team culture.

• Enhance leadership and technical capabilities within operations teams.

⛳️ Requirements

• Proven experience in leading operations, platform, or engineering services teams.

• Experience managing multiple teams (10–20 individuals) within a complex environment.

• Strong history of owning or managing release processes and delivery operations.

• Proven track record of defining and implementing cost-reduction initiatives.

• Experience overseeing development and release infrastructure (both on-premise and cloud).

• Familiarity with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Kubernetes.

• Hands-on experience with Infrastructure as Code (IaC) tools (e.g., Terraform).

• Experience in implementing automation and DevOps / GitOps practices.

• Exposure to Artificial Intelligence (AI) tools and workflows in engineering settings.

• Experience working within Agile / Scaled Agile Framework (SAFe) environments.

🏝️ Benefits

• If you wish to be considered for employment opportunities with CSG and require special assistance due to a disability or accommodations throughout any part of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG offers accommodations for individuals with disabilities in employment, including during the hiring process and any interview and/or testing procedures.