Engineering Manager, Infrastructure Platforms

This is a fully remote position, open to applicants in India.

📋 Description

• Recruit and lead a high-achieving team of Site Reliability Engineers in India who embody our values.

• Conduct regular one-on-one meetings with each team member, offering coaching and consistent feedback regarding their performance.

• Organize and continually enhance the team's shift and weekend coverage model for Dedicated migrations.

• Take ownership of the operational execution of Dedicated Geo migrations and cutovers, encompassing planning, pre-cutover preparation, live execution, and post-cutover validation and cleanup.

• Ensure that the team delivers prompt, high-quality responses to Geo-related escalations from Support and internal partners.

• Encourage technical decision-making within the team, intervening to make final decisions when required—particularly during critical migrations or incidents.

• Develop and maintain runbooks, guardrails, and post-cutover reviews to ensure the team operates systematically rather than through improvisation, especially during ramp-up periods.

• Work together with core Geo, Dedicated migrations, and other Infrastructure teams to identify and prioritize engineering investments that enhance migration tooling and processes.

• Define, monitor, and report on essential operational metrics such as escalation volume, internal escalation rates, cutover coverage, response times, and team health indicators, using this data to drive continuous improvement.

• Participate in the Incident Management on-call rotation to help meet availability goals for GitLab.com, collaborating with reliability engineers and development team members.

⛳️ Requirements

• Over 3 years of experience managing SRE, infrastructure, or platform engineering teams operating highly-available distributed systems at scale, preferably in a SaaS environment with customer-facing SLAs.

• Proven ability to lead in a remote, high-performance setting, collaborating across various time zones and cultures.

• Experience overseeing or significantly contributing to large-scale data migrations where the integrity of customer data and risks of downtime must be meticulously managed.

• Strong background in infrastructure, including cloud platforms, observability, incident response, and distributed multi-tenant architectures.

• Exceptional communication and interpersonal skills, with the capacity to convey complex technical concepts and risk trade-offs into clear, actionable insights for both technical and non-technical stakeholders, including customers.

• Strong problem-solving skills and keen attention to detail, with a focus on delivering high-quality, low-risk operational outcomes in a fast-paced, dynamic environment.

• Alignment with our company values and a dedication to working in accordance with those values.

🏝️ Benefits

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support