Engineering Manager – Field Service

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and enhance Salesforce Field Service solutions that enhance technician experience and streamline field operations.

• Automate workflows leveraging Salesforce AI capabilities.

• Enhance technician productivity and improve customer experiences.

• Create scalable, secure, and maintainable platform solutions.

• Recruit, build, and nurture a high-performing engineering team in India.

• Provide coaching, mentorship, and development for engineers.

• Establish engineering processes, team norms, and best practices.

• Offer technical leadership for Field Service architecture, platform strategy, and engineering standards.

• Guide solution design across Apex, LWC, Flow, APIs, Platform Events, integrations, and other relevant Salesforce technologies.

• Oversee Agile planning, sprint execution, release management, and software delivery.

• Manage technical debt, platform modernization, risks, and any delivery obstacles.

• Collaborate with Product, Operations, Customer Experience, Architecture, and Engineering teams.

• Communicate technical strategies, delivery progress, and priorities to stakeholders and leadership.

• Advocate for AI-assisted development, security, quality, CI/CD, testing, observability, and operational excellence.

⛳️ Requirements

• Over 8 years of experience in software engineering.

• 2 to 4 years of experience leading engineering teams.

• Practical experience in implementing or developing solutions on Salesforce Field Service.

• Extensive experience in delivering enterprise applications on the Salesforce Platform, particularly Service Cloud.

• In-depth technical knowledge of Apex, Lightning Web Components (LWC), Flow, Salesforce APIs, integration patterns, and platform architecture.

• Proven success in hiring, mentoring, and developing high-performing engineering teams.

• Experience leading Agile software development teams throughout the entire software development lifecycle.

• Familiarity with establishing engineering best practices such as CI/CD, automated testing, code quality, and operational excellence.

• Excellent communication and stakeholder management skills, with experience collaborating across distributed global teams.

🏝️ Benefits

• Comprehensive family medical, dental, and vision benefits.

• Monthly health insurance premiums covered.

• Performance bonuses.

• Long-term stock options available for every employee.

• Company-wide wellness initiatives and support Slack channels.

• Employee affinity groups.

• Opportunities for mentoring and investment in employee growth.

• Priority consideration for future opportunities.