Engineering Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver comprehensive facility management services, ensuring constant oversight of office and facility operations.

• Handle client inquiries and concerns, guaranteeing prompt and quality resolution of issues and service delivery.

• Conduct follow-ups with clients to confirm their satisfaction.

• Address facility-related inquiries and complaints, evaluate issues, and implement necessary corrective measures.

• Collaborate with external contractors for equipment service and repairs.

• Adhere to specific maintenance and safety protocols for the building.

• Maintain effective communication with contractors, clients, and team members.

• Assist in conducting site inspections within the designated building portfolio.

• Generate and assign work orders to engineering staff, subcontractors, and vendors.

• Provide reports on both open and closed work orders while checking the status of open work orders.

• Request, review, and submit vendor work orders, bids, and proposals.

• Confirm final invoice pricing and process payments accordingly.

• Aid in monitoring and evaluating vendor performance.

• Train vendors on work order and billing protocols.

• Oversee complex work orders, including those related to environmental concerns and disaster recovery.

• Manage vendor and landlord services to ensure timely completion of tasks.

• Create and document written communication between all parties involved.

• Schedule and keep track of equipment maintenance and repairs.

• Engage with clients, landlords, and vendors to address issues and provide updates on projects.

• Offer training on processes and procedures to new team members.

• Organize special events in support of client needs.

• Assist in measuring and reporting key performance indicators in relation to service level agreements.

• Provide facilities helpdesk services and oversee facilities case workflows to maintain consistent service quality.

⛳️ Requirements

• High school diploma or a General Equivalency Diploma (GED) is mandatory.

• At least 1 year of experience in an administrative, accounting, or tenant services role.

• Familiarity with data entry, extensive reporting, filing, phone answering, scheduling, and communications.

• Prior experience in customer service is essential.

• Understanding of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes.

• Proficient in interpreting management agreements and contract language.

• Knowledgeable about computer software applications and base building systems.

• Proficient in Microsoft Office Suite (MS Word, Excel, and PowerPoint).

• Proven ability to exercise sound judgment.

• Strong interpersonal skills are necessary.

• Capability to work a flexible schedule as required, including potential overnight travel, on-call hours after regular business, and weekends.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Flexible spending accounts

• Health savings accounts

• Retirement savings plans

• Life insurance

• Disability insurance programs

• Paid and unpaid time off

• Competitive pay