Engineer, Technical Support, EP Cube Energy Storage

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide technical support and facilitate technical sales activities for the Canadian Solar residential energy storage system.

• Serve as the first level contact for sales inquiries related to technical or contractual matters.

• Accompany sales managers on customer visits to deliver product presentations, conduct training sessions, webinars, and customer events.

• Offer support for PV project design and proposal development.

• Work collaboratively with Product Management and Customer Service teams in the EU and HQ.

• Leverage expertise in the use and analysis of PVSyst and other PV simulation tools to assist with Residential Solar System design and production analysis.

• Define, clarify, and optimize technical terminology during contract negotiations in coordination with sales teams.

• Establish trusted professional relationships with customers, Sales Managers, and technical stakeholders in the industry.

• Assist with product launches and readiness for sales initiatives.

• Create technical sales tools and/or demonstration kits in partnership with Product Management.

• Develop training materials for customers and potential end-users, including homeowners and installers, in collaboration with Product Management.

• Provide pre-sale support for customer system design and installation inquiries.

• Advocate for customer needs and assess the impact of evolving codes and certifications on the market and specific products.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or a related field; a Master’s degree is advantageous.

• At least 3 years of experience in sales engineering, technical sales, or product management, preferably in the energy storage sector within the PV industry.

• Installation experience with PV modules and battery storage systems is a significant advantage.

• Strong technical aptitude with the ability to rapidly learn intricate details of the existing product portfolio, and effectively communicate and address technical and product-related inquiries.

• Proficient in understanding and applying financial product calculations, including product cost and sales price definition, analysis, and recommendations.

• Ability to communicate convincingly and effectively with customers, installers, homeowners, Residential PV integrators, industry working groups, and regulatory authorities.

• A valid driver’s license is required.

• Proficiency in English is essential; knowledge of additional languages such as German or Italian is a plus.

🏝️ Benefits

• A variety of flexible work options to promote our employees' well-being.

• Opportunities for training and career advancement.