Engagement Manager – Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Take full ownership of the customer program from the signing of the contract to its expansion. You are responsible for results, not just activities, and every engagement you oversee has a designated owner (you), clear milestones, and a structured cadence to keep all parties (internally and externally) on track as the program manager.

• Collaborate with the account team to ensure that each engagement is designed for excellence, aligning what has been sold with what can be delivered.

• Manage the delivery team (including our Forward Deployed Engineers and Integration & Architecture teams) for customer engagements. Allocate resources where they will deliver the most value and keep programs aligned with milestones, stakeholder communication, and overall account health.

• Build trust at all levels: from C-suite sponsors to the data scientists implementing models in production. You bridge the gap between strategic objectives and daily execution.

• Facilitate solution discussions: link how Domino constructs, scales, and governs AI to the outcomes that customer leadership values. You act as a peer rather than a vendor.

• Ensure successful adoption: lead the rollout, enablement, and change management to ensure that what your team develops is utilized rather than left unused.

• Transform customer engagements into growth in collaboration with customer success and sales — actively identifying new use cases and expansion opportunities, qualifying them, and directing them back to internal teams to enhance the pipeline.

• Represent the customer's voice within Domino: translate field intelligence into product feedback, escalations, and commercial insights that benefit the wider team.

⛳️ Requirements

• 4–8 years of experience in an enterprise customer-facing role: implementations, consulting, technical program management, or product. The level of expertise and complexity is more significant than the job title.

• You take initiative before issues are fully defined: comfortable navigating situations where the customer has not yet pinpointed the problem and viewing ambiguity as a starting point.

• You convert unstructured executive discussions into actionable plans: linking model development, deployment, and governance while maintaining focus on what truly matters.

• You possess enough knowledge about how enterprise data science teams build, scale, and govern models to ask pertinent questions even before the customer recognizes the need for them.

• Demonstrated real delivery ownership throughout full cycles, not just coordination. You maintain an execution rhythm, stand firm in challenging situations, and avoid creating unnecessary bureaucracy.

• Experience in leading a team: whether direct reports, a cross-functional team, or a combination of engineers and specialists. You provide direction, develop talent, and ensure accountability without micromanaging.

• Technically proficient in software architecture, predictive modeling, and agentic systems: capable of hands-on involvement when necessary and quickly learning new domains.

• Naturally solutions-oriented. You present a recommendation when escalating issues rather than merely outlining problems, and leverage AI to enhance speed and quality.

• A background in life sciences, financial services, or a regulated industry where reproducibility, auditability, and compliance are essential is a significant advantage.

🏝️ Benefits

• Equity

• Company bonus or sales commissions/bonuses

• 401(k) plan

• Medical, dental, and vision benefits

• Wellness stipends