Engagement Manager – Ed-Tech

This is a fully remote position, open to applicants in Texas.

📋 Description

• Become knowledgeable about all ClassLink products.

• Offer strategic and technical advice regarding the utilization and expansion of the ClassLink product suite.

• Foster relationships with existing customers in the designated territory through onsite meetings, phone calls, emails, SWAG mailings, and other methods to enhance the adoption and usage of ClassLink.

• Execute all account management responsibilities including proactive customer outreach, annual client review meetings, quoting, and renewal communications.

• Act as the education and product authority to aid customer comprehension of ClassLink.

• Confidently perform demonstrations of ClassLink both virtually and at conferences.

• Assist in cultivating positive relationships between ClassLink and key partner organizations.

• Ensure customer retention year-over-year and help negotiate renewal fees as necessary.

• Organize regional and virtual user group events for current and prospective customers.

• Participate in conferences and events within assigned territories, engaging with potential and existing customers.

• Maintain internal documentation for each customer.

• Utilize provided tools to evaluate customer health and take action when necessary.

• Uphold high levels of customer satisfaction and health.

• Serve as the education and product expert to enhance customer understanding of ClassLink.

• Create experiences that promote customer retention.

⛳️ Requirements

• Administrator-level experience with ClassLink.

• Experience with diverse rostering.

• Strong verbal and written communication abilities.

• Exceptional interpersonal and customer service skills.

• Proficient sales and customer service skills.

• Excellent organizational capabilities and attention to detail.

• Effective time management skills with a demonstrated ability to meet deadlines.

• Strong analytical and problem-solving capabilities.

• Strong supervisory and leadership qualities.

• Ability to prioritize tasks and delegate appropriately.

• Capacity to perform well in a fast-paced and occasionally stressful environment.

• Proficient in Microsoft Office Suite or similar software.

• Experience presenting in virtual and online settings.

• Strong project management abilities and flexibility when necessary.

• Self-motivated individual capable of working independently.

• Candidates must reside in or near Florida and Georgia to support the local school districts.

🏝️ Benefits

• Generous Paid Time Off: More than 4 weeks of vacation and over 13 paid holidays.

• Parental Leave: 12 weeks fully paid for all parents.

• Retirement: 401(k) with a 0.5:1 company match.

• Comprehensive Health Coverage: Includes medical, dental, and vision plans.

• Insurance: Company-paid life insurance, short-term disability, and long-term disability, with additional voluntary options such as supplemental life, accident, and pet insurance.

• Volunteer Time Off: Opportunities to give back through ClassLink Cares paid volunteer days.

• Lifelong Learning: Tuition reimbursement for ongoing education.

• Growth & Development: Coaching and internal programs designed to support career and personal advancement.

• Supportive Culture: A workplace that prioritizes curiosity, compassion, and continuous learning.

• Connection & Community: Annual company retreats and team events with engaging and enjoyable coworkers.