Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a trusted advisor to assist prospective customers in understanding *how* to effectively implement Ashby.

• Collaborate with Account Executives and Solutions Engineers to define and design implementation strategies for intricate enterprise opportunities.

• Convert the needs and limitations of prospective customers into a customized plan for go-live, incorporating an implementation strategy, success milestones, and required service offerings to support the customer.

• Align customer stakeholders, including executives, on anticipated outcomes, timelines, and responsibilities.

• Develop, negotiate, and execute Statements of Work (SOWs) that adhere to Professional Services best practices and accurately reflect the necessary scope, effort, and sequencing.

• Engage in the Sales handoff process to guarantee an effective transition of recommendations and expectations to the post-sales team.

• Ensure consistency between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly customized recommended approaches.

• Identify trends across opportunities (what succeeds, what fails) and leverage these insights to enhance our Enterprise Sales strategy in collaboration with Leadership.

• Improve the timing and manner in which services are introduced and scoped within the sales cycle.

• Contribute to playbooks, frameworks, and resources that enhance our selling and service delivery processes.

⛳️ Requirements

• Over 5 years of experience in Enterprise SaaS, including roles in Solutions Consulting, Professional Services, or Management Consulting.

• Strong capability to assess business processes and translate them into scalable technical solutions.

• Experience handling complex, multi-stakeholder deals with significant implementation components.

• Comfortable collaborating with both pre-sales and post-sales teams.

• Exceptional communication skills, with the ability to influence executives and coordinate cross-functional teams.

• Strong judgment with the capacity to balance customer needs, business objectives, and operational feasibility.

🏝️ Benefits

• You’ll have the time to execute tasks correctly; we prioritize high-quality work and strive to avoid quick fixes wherever possible.

• You will be promoting a product that genuinely excites our prospects and customers.

• Competitive compensation is provided.

• A 10-year exercise window for stock options, allowing you to exercise them when you feel financially ready, without pressure to make a decision upon leaving Ashby.

• Unlimited PTO with a recommendation of four weeks per year; expect “Vacation?” to be a recurring topic in our one-on-one agendas until you begin utilizing it 😅.

• Twelve weeks of fully paid family leave in the US.* We intend to extend this benefit to employees in other countries as circumstances allow.

• A generous budget for equipment, software, and office furniture, ensuring you have what you need to be happy and productive!

• A $100/month education budget, with the potential for coverage of more expensive items (like conferences) subject to manager approval.