Energy Advisor – Customer Care Agent

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Review and process energy incentive applications to determine eligibility.

• Offer both inbound and outbound support to applicants and program participants through phone and online chat.

• Conduct back-office processing to assist utility clients and their customers.

• Meet daily, weekly, and monthly performance metrics along with quality standards.

• Ensure the confidentiality of client and customer information is maintained.

• Accurately perform data-intensive tasks while adhering to deadlines.

• Quickly adapt to changes in processes and actively contribute to team problem-solving initiatives.

⛳️ Requirements

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

• Strong skills in data entry with a keen attention to detail; capable of typing 45–50 words per minute.

• Exceptional analytical, writing, and communication abilities.

• Capable of effective collaboration with internal staff, clients, and vendors.

• Strong problem-solving aptitude with the ability to assess situations and propose solutions.

• Flexible and adaptable, able to manage multiple priorities in a fast-paced environment.

• Possess a positive attitude, high energy, and enthusiasm for assisting program participants.

• Able to work independently as well as part of a team.

• High school diploma or GED is required.

• Proficiency in Excel and database navigation is mandatory.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• A collaborative and dynamic work environment.