Endpoint Security Support Analyst, Crowdstrike

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Serve as the primary point of contact for customer support inquiries submitted through the service desk (ServiceNow).

• Supervise the CrowdStrike detection queue and deliver Tier 1 support for endpoint security questions.

• Conduct initial triage of low-to-medium severity alerts using defined mini-playbooks.

• Precisely document findings and classify detections as Benign, an Event, or requiring escalation.

• Forward complex technical challenges, unresolved user issues, and potential Incidents to senior Endpoint Security Operators for further investigation and response.

• Support senior operators by generating pre-defined compliance reports, tracking task completion within the ticketing system, and assisting in maintaining precise records for auditing purposes.

⛳️ Requirements

• At least one to two years of experience in an IT help desk, customer support, or a similar administrative role.

• Must be eligible to obtain a DoD 8570 IAM Level I certification within 6 months of employment.

• An Associate's degree in a relevant discipline or two years of equivalent professional experience.

• Minimum Security Clearance required: Secret.

• Excellent written and verbal communication skills with a strong focus on customer service.

• Capability to adhere to established procedures and checklists with meticulous attention to detail.

• Strong analytical abilities for initial problem evaluation and categorization.

• Proficient in standard desktop applications (MS Office, Adobe Acrobat).

• Help Desk Experience: Previous experience with enterprise ticketing systems, especially ServiceNow.

• Familiarity with fundamental host-based security tools and Endpoint Detection & Response (EDR) concepts.

• Basic knowledge of Windows and/or Linux operating systems.

• Experience with MS Teams, Confluence, and SharePoint for documentation and team collaboration.

🏝️ Benefits

• At RMC, we are dedicated to your career advancement! RMC stands out from other firms by investing in our employees.

• We allocate our resources to train, certify, educate, and develop our workforce.

• RMC provides a wonderful workplace with a small company atmosphere while offering the experience, tuition assistance, and certifications that will elevate your career.

• This also includes a competitive paid vacation package with 11 paid federal holidays.

• Furthermore, we offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.