ENDO/IG Access Care Manager

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Act as the main point of contact for patients who have given consent throughout their treatment journey, from enrollment to the initiation and continuation of therapy.

• Perform assessments of patient needs to address issues related to coverage, affordability, and logistical challenges.

• Coordinate care among healthcare providers, caregivers, and various care sites.

• Take responsibility for the complete patient progression and address any access hurdles.

• Offer guidance on reimbursement, coverage pathways, prior authorizations, step-edits, coding, and payer-specific information.

• Address reimbursement issues through escalation and coordination efforts.

• Provide compliant education to healthcare professionals regarding reimbursement processes, coverage pathways, hub services, enrollment, and financial assistance programs.

• Develop and implement access strategies at the account level.

• Identify systemic obstacles and streamline workflows to minimize delays in therapy initiation.

• Engage with payer organizations to clarify coverage policies and tackle access challenges.

• Foster communication between healthcare provider offices, payers, and patient support programs.

• Share internal insights regarding payer trends, reimbursement challenges, and access barriers.

• Assist in the development of cross-functional strategies through field recommendations.

• Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams.

• Participate in account planning and the execution of coordinated, patient-centric access strategies.

⛳️ Requirements

• A minimum of 8 years of experience in pharmaceutical or related customer-facing roles/functions.

• At least 9 years of experience with a Master’s, BSN, or RPh degree.

• Over 1 year of experience in an Access and Reimbursement support role.

• A minimum of 3–5 years of experience in Specialty Pharma, ideally within the pharmaceutical/biopharmaceutical sectors, provider/carrier networks, or government agencies.

• Required experience in Reimbursement and Access.

• Preferred experience in the Endocrinology or Immunoglobulin sectors.

• Strong comprehension of reimbursement, government payment systems, provider/carrier networks, co-pay assistance programs, and specialty policy dynamics in the rare disease community.

• Proven experience in exceptional communication and presentation skills.

• Experience in strategic planning and the successful execution of plans.

• Demonstrated leadership abilities and a capability to work across internal boundaries while collaborating with multiple stakeholders.

• Capacity to operate in a highly regulated environment and adhere to strict company compliance guidelines and procedures.

• Proven track record of collaboration with diverse customers, clients, and stakeholders.

• Training and experience in responsible business communication, both written and verbal.

• A valid U.S. driver’s license and a driving record that meets company standards.

• Any DUI/DWI or impaired driving citation within the past 7 years will disqualify a candidate from hiring.

• Ability to influence and collaborate with peers, mentor and coach others, and supervise and guide colleagues’ work.

• Must reside within the geographical area or within 25 miles or closer to territory boundaries.

• Must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is required.

• U.S. work visa sponsorship is not available now or in the future.

🏝️ Benefits

• Participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary.

• Eligibility for Pfizer’s share-based long-term incentive program.

• 401(k) plan with contributions matched by Pfizer.

• Additional retirement savings contributions from Pfizer.

• Paid vacation days.

• Paid holidays and personal days.

• Paid caregiver/parental and medical leave.

• Comprehensive medical, prescription drug, dental, and vision coverage.

• Possible relocation assistance based on business needs and/or eligibility.

• Access to a Pfizer company car.