Enablement Manager, MedSpa

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the onboarding journey for new med spa partners, ensuring a smooth and efficient implementation process.

• Conduct high-quality, in-person training sessions on Sunbit’s patient financing solutions, specifically tailored for aesthetic services.

• Modify and personalize training materials to meet the distinctive requirements of each med spa merchant.

• Lead engaging, informative, and interactive training sessions that enhance understanding and encourage adoption.

• Maintain a comprehensive knowledge of Sunbit’s patient financing product, including ongoing updates and improvements.

• Act as a reliable subject matter expert, proactively responding to inquiries and resolving partner issues.

• Build and sustain strong, long-term relationships with key stakeholders within med spa organizations.

• Provide continuous support and strategic follow-up to enhance client satisfaction and optimize product usage.

• Gather and analyze partner feedback to pinpoint opportunities for ongoing enhancement in both products and training.

• Meticulously track training activities, partner engagements, and progress within Salesforce.

• Supply regular updates and insights to leadership regarding training effectiveness, partner performance, and satisfaction metrics.

⛳️ Requirements

• 4–6 years of experience in account management, customer success, training, or similar client-facing roles within the med spa or aesthetics sector.

• Experience with med spa practices, aesthetic providers, or patient financing solutions is highly preferred.

• Outstanding communication and presentation abilities, capable of engaging diverse audiences.

• Strong organizational and time management skills, with the capacity to handle multiple priorities efficiently.

• Demonstrated ability to work both independently and collaboratively in a fast-paced setting.

• Proficient in CRM systems (such as Salesforce) and training or enablement tools.

• Customer-focused mindset with a commitment to driving partner success and satisfaction.

• Strong problem-solving capabilities, with the aptitude to adapt to changing business demands.

• Exhibits a high degree of professionalism, integrity, and accountability.

🏝️ Benefits

• Competitive pay and stock options

• Unlimited PTO

• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)

• Newly added HSA and Pet Insurance

• 401(k) with company match

• Cell Phone Stipend

• Team-based strategic planning and ownership of deliverables