Employee Services Coordinator – Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage documentation processes and apply savings where relevant.

• Review and verify education assistance documentation.

• Serve as an independent assessor to ensure adherence to policies.

• Adhere to the tuition policies set by corporate clients.

• Verify grade reports, tuition receipts, and student loan receipts against submissions and client criteria.

• Ensure that proper tuition discounts are applied to invoices prior to payment processing.

• Utilize the internal Knowledge Base and FAQs to assist with customer inquiries.

• Investigate account activity and notes, resolve issues, and provide supporting documentation.

• Respond promptly and accurately to customer queries via live chat.

• Initiate outbound calls to client employees to clarify documentation and policy requirements while assisting them in navigating the user interface.

⛳️ Requirements

• A bachelor's degree is preferred.

• A minimum of 2 years of customer service experience; auditing experience is preferred.

• A high level of computer proficiency is crucial.

• Strong interpersonal, verbal, and written communication skills are essential.

• Keen attention to detail.

• Demonstrated ability to learn and utilize proprietary software and reporting tools.

• Capability to thrive in a fast-paced and dynamic environment.

• Ability to manage multiple tasks and handle several live chats simultaneously while effectively addressing various inquiries.

• Skill in managing multiple clients with relative ease.

• Self-motivated individual who is organized and proactive.

• Ability to work independently from a quiet home office environment.

• Availability from Monday to Friday, 12:00 PM to 4:00 PM EST, with the flexibility to increase hours during peak times.

• At this moment, Bright Horizons will not provide sponsorship for employment authorization/visa for this role.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid vacation, sick leave, holiday, and parental bonding leave.

• 401(k) retirement plan.

• Long-term and short-term disability insurance.

• Life insurance.

• Discounts and financial planning tools to help save money.

• Tuition assistance and education coaching.

• Support and resources for caregiving for children and adults in your family.

• Collaborative work environments.

• Support for career growth.

• Personal well-being support.