Employee Service Center Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Acts as the main point of contact for HR inquiries and requests concerning HR data, Workday navigation, and HR/Payroll policies and procedures.

• Addresses employee questions or concerns by implementing standard administrative procedures along with established practices and policies.

• Offers transactional assistance to implement changes to employee data and reviews and analyzes HR data for accuracy and compliance.

• Refers non-standard issues or specialized requests to the appropriate channels, including the Manager, HR Business Partners, and HR Communities.

• Manages multiple employee requests and inquiries simultaneously, employing time and project management skills to provide timely and effective solutions.

• Encourages the usage of the Employee Service Center across the organization, aiding in the development of training sessions that explain the purpose of the Employee Service Center, the types of issues it addresses, and how to utilize Workday Help Case management.

• Delivers exceptional customer service by assessing stakeholder needs and personalities to tailor strategies that facilitate effective issue resolution.

• Keeps organized records of common employee solutions, sharing insights with other Employee Service Center team members, thus reducing redundancy and enhancing efficiency.

• Ensures excellent customer service by quickly addressing inquiries and maintaining a consistent experience for both staff and people managers.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience.

• Familiarity with Workday.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development