Employee Benefits Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a diverse array of inbound calls (supporting clients) in a professional, enthusiastic, and positive manner.

• Provide accurate and comprehensive responses to caller inquiries and document call details appropriately.

• Must be a resourceful and innovative problem solver who collaborates with team members to develop solutions.

• Ensure compliance in all aspects of processing, completing all transactions promptly and accurately.

• Take responsibility for the entire process from the receipt of work to its resolution.

• Operate under general supervision while adhering to established procedures.

⛳️ Requirements

• Previous experience in benefit administration, insurance brokerage, or insurance provision is preferred but not mandatory.

• Experience in a Service Center and/or Customer Service is essential.

• Strong customer-focused mindset.

• Must be comfortable with technology – we are a tech-driven company!

• Competitive team player who aims for excellence.

• Excellent interpersonal skills to achieve success in every situation.

• Outstanding phone etiquette and communication skills.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.