Email and SMS Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of email and SMS client accounts with varying degrees of engagement, transitioning from high-touch strategic partnerships to lighter maintenance accounts, beginning with approximately 8 accounts and expanding weekly to over 10 at full capacity.

• Conduct weekly meetings with clients as well as with the internal team that supports your accounts.

• Develop the strategy for each account, which includes campaign calendars, priority flows, and additional projects.

• Generate and assign tasks for the creative team in ClickUp based on each client's workload.

• Analyze and interpret performance data across Klaviyo, Omnisend, and other email platforms to inform account decisions.

• Assign copy and email uploads to junior account managers and evaluate their deliverables.

• Keep clients informed through proactive, structured communication via Slack and regular meetings.

• Monitor the health of accounts, identify risks early, and take action to prevent retention issues.

• Stay updated on email and SMS trends and introduce innovative ideas to your accounts.

⛳️ Requirements

• 3-5 years of experience in managing client accounts within email, SMS, or lifecycle marketing, preferably on the agency side.

• Proven ability to manage multiple client accounts simultaneously with a clear understanding of maintaining healthy relationships.

• Hands-on experience with Klaviyo, Omnisend, HubSpot, ActiveCampaign, and other major email platforms.

• Proficient in using Slack, ClickUp, and Figma.

• Knowledge of scaling DTC brands, with the capacity to apply email strategies to non-ecommerce clients as well.

• An outgoing, proactive communicator who remains resilient and composed under pressure.

• Strong attention to detail combined with creativity and problem-solving abilities.

• Bonus, but not mandatory: hands-on design skills for same-day edits, a keen eye for design, and case studies or a portfolio showcasing past client work.

🏝️ Benefits

• Competitive compensation tailored to individual experience and location.

• A fully remote position that offers a balanced mix of collaboration and independent ownership.

• Regular structured feedback provided through weekly and monthly check-ins.

• Genuine opportunities for growth as the agency expands and your portfolio develops.

• Back-office support from Mint Source for payroll, onboarding, and HR functions.