This is a fully remote position, open to applicants in Brazil.

📋 Description

• Responsible for the installation, technical maintenance, and troubleshooting of hardware and software for products and components, primarily at customer locations.

• Conducts scheduled inspections, cleaning, and other services, as well as minor repairs on products within a designated area.

• Ensures that products are functioning correctly, resolves issues, and escalates them according to established protocols.

• Coordinates service calls, completes the necessary documentation, and collaborates with customers to guarantee their satisfaction and understanding of product functionality.

• Acquaints oneself with the practices and procedures of Field Service Technicians.

• Utilizes diagnostic tools to evaluate hardware and software failures.

• Carries out component-level hardware repairs.

• Cleans and adjusts mechanical components as needed.

• Configures and installs relevant software applications.

• Performs preventive maintenance and routine inspections in line with documented procedures.

• Replenishes consumables as directed.

• Installs, relocates, adds, modifies, and removes hardware and software products (IMAC/R).

• Instructs and trains customers on the operation and use of installed hardware and software.

• Engages in regular training sessions for hardware and software.

• Contributes to the implementation of strategies to meet established KPIs.

• Assists with special projects as assigned.