EHRM Program Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the activities of organizations that facilitate EHR Go-Live, recovery, and Post Go-Live Operations.

• Manage the production and distribution of healthcare support services while enhancing overall operational efficiency.

• Assist with Value Stream Enablement by coordinating teams, resources, and execution activities.

• Aid in centralized upskilling and onboarding processes, which include training logistics, scheduling, and the distribution of training materials.

• Anticipate operational needs and collaborate with managers to prioritize and allocate resources for surge tasks.

• Enhance and maintain standard operating procedures, operational trackers, and execution schedules.

• Assist with the Tiered Hub prioritization process and track operational performance metrics.

• Contribute to the creation of weekly task reports, bi-monthly budget trackers, and monthly progress updates.

⛳️ Requirements

• A Bachelor’s degree (BA/BS) is required.

• A minimum of 8 years of relevant experience in production or operations is needed.

• Previous experience in healthcare operations or health IT program execution is necessary.

• Experience in supporting EHR deployment, training operations, or command-center logistics is preferred.

• Familiarity with Lean/Agile methodologies and operational performance metrics is essential.

• Proficiency in reading, writing, speaking, and understanding English is required.

• Ability to secure and maintain a favorable VA background investigation at the Low Risk / NACI level is necessary.

• Electronic fingerprinting and e-QIP submission are required.

• All job responsibilities must be carried out within the United States.

• Availability for occasional CONUS travel to VA Medical Centers, typically involving approximately 5-day site visits.

• Proficient in Microsoft Office 365 applications.

• Strong preference for candidates with working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI.

🏝️ Benefits

• Work remotely using VA-approved access (Citrix Access Gateway).

• Occasional CONUS travel to VA Medical Centers, involving approximately 5-day site visits, to support EHR Go-Live and Post Go-Live initiatives.

• Equal opportunity employer.

• Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are strongly encouraged to apply.