Educational Case Manager, Mandarin Chinese Speaker

This is a fully remote position, open to applicants in Philippines.

📋 Description

• This position is entirely Remote! **Excellent communication skills in both English and Chinese Mandarin, along with strong technology and organizational skills, are essential.**

• Responsibilities include:

• - The Educational Case Manager plays a crucial role in the success of Tutor Me Education by conducting intakes with families and students, coordinating instructors, tracking student progress, and delivering exceptional customer service.

• - Actively support the Regional Operations of Tutor Me Education.

• - Provide exceptional academic services to students and their families.

• - Function effectively within a virtual operating environment.

• - Uphold Tutor Me Education's operational standards, including those related to personnel, finances, and academics.

• - Ensure the successful delivery of programs and initiatives for our students and partner school districts.

• - Achieve operational excellence standards.

• - Offer virtual administrative support to Regional Operations, which includes answering phones, managing daily business data, and creating and managing schedules for students and teachers.

• - Oversee class schedules to efficiently staff sessions, meeting the company's efficiency and usage targets.

• - Manage virtual tutoring sessions.

• - Monitor the academic progress of all students.

• - Assist in the flawless execution of programs and initiatives.

• - Manage your own time in accordance with company and regulatory guidelines.

• - Conduct meetings with partner program directors to assess progress, adjust academic plans, and renew enrollments.

• - Additional responsibilities as required by the business.

• - Enjoy building relationships with students and their families.

• - Committed to meeting the expectations and requirements of both internal and external customers.

• - Promote an environment of open communication with students and parents to ensure effective and positive conflict resolution.

⛳️ Requirements

• Qualifications include:

• - Strong time management, planning, and prioritization skills.

• - Ability to organize and successfully manage multiple responsibilities.

• - Professional and approachable demeanor.

• - Capacity to prioritize and concentrate on key objectives, which may shift from month to month.

• - Effective communication skills, especially in virtual settings.

• - Proficient in using all forms of communication, including in-person, phone, and video.

• - Ability to foster engagement and trust in virtual relationships with both customers and team members.

• - Collaborative team player.

• - Learning agility – capable of adapting to changes in the work environment by modifying behaviors as necessary.

• - Ability to acquire new skills as required.

• - Proficient in managing, engaging, and nurturing virtual relationships with customers, employees, and business partners (e.g., local schools).

• - Capable of managing remote teachers.

• - Ability to work independently.

• - High tolerance for ambiguity.

• - Bachelor’s Degree is mandatory.

• - 2-3 years of progressive career experience.

• - Experience in a virtual operations and team environment is preferred.

• - Bilingual proficiency in English and Spanish is advantageous.

• - Proficient in Microsoft Office and Google applications.

🏝️ Benefits

• Fully Remote!

• Paid Time Off (PTO)

• Additional benefits as applicable.