Education Specialist – Customer Success

This is a fully remote position, open to applicants in California.

📋 Description

• Create and implement professional development programs for district partners across the country.

• Tailor professional development sessions to align with district objectives, subjects, and the stage of rollout.

• Develop the professional development program, which includes a catalog of sessions, resources, delivery standards, and paid engagements.

• Conduct onboarding for newly licensed schools, encompassing teacher training, LMS setup, rostering, and launch assistance.

• Offer essential lifecycle support for accounts.

• Collaborate on activations, camps, mobile studio deployments, and the SoCal Beat Battle.

• Assist in the setup, facilitation, and teardown of on-the-ground events.

• Aid in the delivery and documentation of a corporate-funded career readiness initiative.

• Manage rosters, attendance, and evidence of outcomes.

• Support account executives in adopting the engagement playbook.

• Identify growth opportunities and collaborate with territory managers on seat expansion.

• Monitor delivery, usage, and follow-ups, flagging at-risk accounts early.

• Conduct virtual training, visits to school sites, and hands-on event days.

⛳️ Requirements

• Former classroom teacher.

• Preferred experience in music, arts, or Career and Technical Education (CTE).

• Strong familiarity with audio technology, including Digital Audio Workstations (DAWs), audio production, beat-making, and podcasting.

• Established network of relationships within school sites and districts.

• Experience in designing and delivering professional development for school districts.

• Engaging presenter with excellent communication skills, both in virtual settings and in person.

• Willingness to travel up to 30%, including some evenings and weekends as required.

• Ability to handle the physical demands of events.

• Familiarity with Learning Management Systems (LMS) and rostering platforms such as Schoology, Canvas, Google Classroom, Clever, and ClassLink is preferred.

• Knowledge of Visual and Performing Arts (VAPA) and Arts, Media, and Entertainment CTE pathways is a plus.

• Experience in event production is advantageous.

• Basic CRM maintenance skills are a bonus.

🏝️ Benefits

• Innovative environment that fosters a strong sense of teamwork.

• Opportunity to make a significant impact in classrooms and the field of education.

• Fully remote work designation with options for virtual delivery.

• Experience in delivering professional development and opportunities for paid engagements.