EDI Helpdesk Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for healthcare providers by handling incoming calls and addressing EDI-related questions.

• Investigate, troubleshoot, and resolve provider issues or escalate more complex matters to the appropriate teams.

• Perform outbound follow-up calls and communications to guarantee the timely resolution of provider requests.

• Manage provider and member updates while ensuring accuracy, compliance, and adherence to documentation standards.

• Achieve set service, quality, and productivity targets while providing outstanding customer support.

• Support Gainwell’s Montana Medicaid operations remotely.

⛳️ Requirements

• High School Diploma or GED is a must.

• At least two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a similar field.

• Excellent verbal and written communication skills with a strong customer-oriented approach.

• Proficient in Microsoft Office with the ability to navigate multiple systems at the same time.

• Capability to work independently, prioritize tasks, and maintain attention to detail in a remote setting.

• Availability from Monday to Friday during standard business hours.

• Successful completion of a skills and competency assessment is required before progressing in the hiring process.

• Video cameras must be utilized during virtual interviews and the first week of training.

🏝️ Benefits

• Flexible work options.

• Opportunities for learning and career advancement.

• Equipment provided by Gainwell Technologies.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.