EDI Experience Manager – B2B SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a link between the intricate technical aspects of EDI/Enrollment and the creation of streamlined workflows that enhance service delivery.

• Cultivate an in-depth knowledge of EDI and Enrollments while refining internal processes to maintain an efficient support system.

• Convert complex technical insights into straightforward client instructions.

• Provide guidance during live client discussions when necessary.

• Facilitate communication between customers and the engineering team.

• Concentrate on improving EDI support workflows and implementing essential processes.

• Report directly to the Senior Manager of CX, EDI, EDU, and SMB/MM BSM.

• Position yourself as a vital contributor within a span of 3 months.

• Develop substantial expertise in EDI/Enrollment subjects over time.

• Enhance customer satisfaction and loyalty by identifying and fulfilling each customer's unique requirements.

• Review existing processes to proactively discover opportunities for AI integration to expedite EDI workflows.

• Assist in the creation, review, and prioritization of EDI engineering tickets.

• Undertake responsibilities beyond the outlined job duties as necessary.

⛳️ Requirements

• Experience working as a Rehab Clinician, including roles such as SLP, OT, PT, COTA, or PTA.

• Willingness to develop technical expertise in EDI file formats and enrollment processes over time.

• Must possess a highly analytical mindset with an exceptional ability to troubleshoot and test software use cases and issues.

• Proactive and self-driven, with the capability to utilize available resources for quick and independent learning.

• Proven ability to excel in fast-paced work environments that require adaptability and efficiency.

• Demonstrated experience in managing multiple projects, quickly adjusting priorities, and meeting deadlines while remaining professional.

• Prepared to thrive in a dynamic atmosphere that may occasionally require working beyond regular hours.

• Enthusiastic about establishing effective processes.

• Highly proficient in MS Excel.

• Outstanding written and verbal communication skills.

• No previous EDI/Enrollment experience is necessary; extensive training will be provided.

• Background in startup or B2B SaaS technology organizations is preferred.

• Experience in any area of clinical development or medical billing operations (such as clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow-up, claim review and submission, etc.)

• Preferably 1-3 years of experience in a Support or CX Team.

• A passion for understanding and learning software is essential.

• Highly motivated to excel in a fast-paced, dynamic environment, with a willingness to occasionally work outside of standard hours.

🏝️ Benefits

• Competitive salaries.

• Remote/hybrid work environment.

• Potential equity compensation for exceptional performance.

• Flexible PTO.

• Company-sponsored lunches for all employees.

• Company-paid disability and life insurance benefits.

• Company-paid family and medical leave.

• Comprehensive medical, dental, and vision insurance benefits.

• Discounted pet insurance.

• FSA/DCA and commuter benefits.

• 401k plan.

• Complimentary subscription to digital fitness classes and wellness content.

• Recovery suite at HQ, featuring a cold plunge, sauna, and shower.