Ed-Tech Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Leading and assisting K-12 district partners in the setup, configuration, and effective implementation of Single Sign-On (SSO) platforms, including SAML-based integrations.

• Acting as the main point of contact for technical onboarding, ensuring seamless integration with district systems (SSO, SAML, LMS, etc.) and reducing adoption barriers.

• Collaborating with district technology teams and instructional leaders to ensure implementations are aligned with instructional technology objectives and classroom requirements.

• Troubleshooting and addressing technical setup challenges with a customer-first approach, while appropriately escalating complex cases and coordinating with global teams.

• Documenting all activities and information related to cases, maintaining a precise database of interactions and follow-up steps with customers.

• Conducting daily live Zoom sessions for customers and providing technical assistance.

• Managing data (e.g., daily program registration and attendance data), performing data entry, and overseeing daily program updates and schedules.

• Completing ad hoc tasks such as assisting with landing pages and modifying programs as needed.

• Additionally, you will provide technical support and SSO setup for our UK customers as required.

⛳️ Requirements

• Experience in onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML).

• Background in working with and providing technical support for SaaS products.

• K-12 instructional technology experience, with a solid understanding of how digital tools and platforms are adopted and utilized by educators, librarians, and district technology teams.

• Familiarity with Salesforce CRM.

🏝️ Benefits

• Paid leave - 20 days of paid annual leave, paid sick leave, and additional paid Wellbeing and Volunteering leave 🚴

• 401k match and Platinum health insurance - (80% coverage) including vision and dental 💰

• Flexible working - accommodating hours and arrangements with the option to work remotely from another location for up to 100 calendar days per year 🏠

• Generous parental leave policy - offering 16 weeks of full pay 🚼

• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities available to all teams, enabling continuous growth 🥇

• Wellbeing Policy - with access to EAP and wellbeing apps, prioritizing your mental health and wellbeing 💆‍♂️