eCommerce Manager – Building Supplies

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise and handle customer orders through the website and phone, ensuring complete accuracy.

• Organize and schedule site deliveries in collaboration with logistics and delivery partners.

• Deliver exceptional customer support, addressing inquiries, sales calls, and providing product recommendations.

• Manage and enhance the online product catalog, including listings, categories, and overall website presentation.

• Recognize opportunities to automate and optimize order processing and operational workflows.

• Confirm order details, invoices, and pricing, ensuring there are no mistakes.

• Evaluate order and delivery costs to uncover inefficiencies and suggest improvements.

• Prepare quotations and documentation related to sales.

• Establish and nurture strong relationships with suppliers and customers.

• Track key metrics and report on operational performance, identifying areas for enhancement.

• Oversee AI-driven tools and agent prompts to ensure accurate and efficient automation across order management, product updates, and customer interactions.

⛳️ Requirements

• At least 5 years of experience in eCommerce, logistics, or online operations.

• Proven ability to manage online sales platforms and digital workflows effectively.

• Exceptional attention to detail, especially in processing orders, invoices, and pricing.

• Strong English communication skills, both written and verbal, with confidence in customer-facing interactions.

• Analytical and process-oriented, with a track record of identifying inefficiencies and implementing effective solutions.

• Proficient with eCommerce platforms, Xero, and digital tools, with a willingness to learn about construction-related products.

• Strong time management skills and dependability, including the flexibility to start early if necessary.

• Proactive, adaptable, and committed to continuous improvement in a fast-paced setting.

• A university degree in Commerce, Business, Engineering, or Construction is a plus.

• Experience with AI tools, prompt engineering, and workflow automation to boost operational efficiency.

🏝️ Benefits

• Flexibility in work hours and location, emphasizing energy management over time management.

• Access to online learning platforms and a budget allocated for professional development.

• A collaborative environment that promotes no silos, encouraging learning and growth across teams.

• A vibrant social culture with team lunches, social events, and opportunities for creative contributions.

• Health insurance.

• Leave benefits.

• 13th Month Salary.