Ecommerce Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of conversion rate optimization for Shopify storefronts, including product detail pages (PDPs), collection pages, the checkout process, and the homepage.

• Conduct A/B testing and on-site experiments; oversee tools and analyze results.

• Manage the Shopify app ecosystem, encompassing upsell/cross-sell strategies, reviews, subscriptions, bundles, and site speed enhancements.

• Maintain app integrations and troubleshoot any issues related to apps, pixels, and data layers.

• Collaborate with the creative team to brief and implement updated imagery, copy, and user-generated content across PDPs.

• Oversee optimization of PDPs on TikTok Shop, focusing on titles, bullet points, imagery, A+ content, and category/attribute setup.

• Monitor the performance of the TikTok Shop storefront and report any issues to the larger team.

• Work with the content and affiliate teams to ensure product pages are optimized to support creator traffic.

• Stay updated on TikTok Shop feature releases and communicate relevant updates.

• Assist in optimizing Amazon listings, including titles, bullet points, A+ content, backend keywords, and imagery.

• Collaborate with internal stakeholders and agency contacts to implement updates and maintain the health of listings.

• Identify suppressed listings, content issues, or policy flags and coordinate their resolution.

• Execute end-to-end campaign sends: build, QA, schedule, and deploy using Klaviyo.

• Collaborate with the Director of Growth and retention agency on flow strategy, focusing on hands-on implementation.

• Manage segmentation logic, list hygiene, and the timing of sends.

• Generate post-send reports and provide insights on performance.

• Oversee the review platform, ensuring effective review collection, moderation, and syndication processes are in place.

• Utilize AI tools for copywriting, content optimization, and enhancing productivity.

• Maintain organized documentation across standard operating procedures (SOPs), app settings, and platform configurations.

• Support the launch of new channels or integrations as the business expands.

⛳️ Requirements

• ***Must-Have:***

• 2 to 4 years of experience in a DTC ecommerce role; you are well-acquainted with Shopify.

• Hands-on proficiency in Klaviyo: you've created campaigns, managed flows, and generated your own reports.

• Experience with TikTok Shop in some capacity, even if you weren't the primary owner.

• Basic familiarity with Amazon Seller Central, including listing updates, A+ content, and troubleshooting suppressed listings.

• Comfortable navigating the Shopify app ecosystem: you understand existing tools, their interactions, and how to troubleshoot when issues arise.

• Possess a CRO mindset: you consider the customer journey beyond individual tasks.

• Detail-oriented and focused on execution; you deliver results, follow up, and ensure completion.

• Proficient in leveraging AI tools to enhance efficiency (e.g., ChatGPT, Claude, Midjourney, etc.).

• Strong communication skills to collaborate cross-functionally with creative, growth, and external partners.

• ***Nice-to-Have:***

• Experience with a beauty, wellness, or CPG DTC brand.

• Familiarity with affiliate or influencer-related ecommerce (e.g., TikTok Shop affiliates, LTK, etc.).

• Basic knowledge of HTML/CSS for email template modifications.

• Experience with tools like Elevar, Triple Whale, or similar attribution/analytics platforms.

• Comfort in extracting and interpreting data using Google Sheets or Looker.

🏝️ Benefits

• Access to a **$200K+ perk marketplace** offering discounts on over 150 services.

• Option to **withdraw up to 50% of approved earnings** prior to payday.