E-commerce Support – Automation Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee order processing and customer support across platforms such as Amazon, Shopify, eBay, Michaels, Etsy, and Faire

• Address customer queries and resolve issues related to orders through email communication

• Supervise and manage current AI agents/automations, including addressing workflow edge cases (training will be provided)

• Facilitate daily communication and task updates via WhatsApp, Slack, and ClickUp

⛳️ Requirements

• Proven experience in managing various e-commerce marketplaces

• Background in customer service and order processing

• Capability to handle communications and workflows using multiple tools

• USB Headset equipped with Noise Cancellation

• Functional Webcam

• Computer with a minimum 1.8 GHz processor and at least 4GB RAM

• Primary Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

🏝️ Benefits

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay