E-Commerce Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address general customer inquiries promptly and professionally.

• Offer cost-effective solutions for customer issues and concerns.

• Develop and launch e-stores/portals according to specifications.

• Customize store themes, layouts, and overall design using Elementor.

• Establish store settings, product listings, and pricing structures.

• Aid in the transition and reconstruction of stores onto the Prodigy platform.

• Conduct ongoing maintenance and updates for existing stores.

• Oversee inventory levels and generate reports to facilitate reorder decisions.

• Create Syncore jobs for the production of new and replenishment orders.

• Manage and oversee inventory lots within the Orderforge/OMG platforms.

• Assist with the integration and use of Zoho Inventory for tracking inventory.

• Handle product orders and ensure accurate processing within e-commerce platforms.

• Collaborate with internal teams to guarantee order accuracy and fulfillment.

• Generate and assess reports on product performance (e.g., turn rates, sales activity).

• Provide insights and recommendations regarding product assortment.

• Carry out month-end data entry into Syncore to document sales and activity.

• Engage with the e-commerce platform (Prodigy).

• Utilize ShipStation for order processing and shipping coordination as necessary.

• Create and edit product visuals and store assets using Adobe Illustrator, Photoshop, or Canva.

• Ensure visual consistency and alignment with brand guidelines.

⛳️ Requirements

• A minimum of 2–3 years of experience in e-commerce management, ideally in marketing agencies, retail, or promotional products sectors.

• Proven expertise in building and managing e-commerce stores, extending beyond customer service or backend support.

• Practical experience with e-commerce platforms (Shopify, WooCommerce, or BigCommerce; Elementor experience is highly preferred).

• Familiarity with store setup, product uploads, and order management processes.

• Strong working knowledge of Google Workspace and/or Microsoft Office, with a focus on Excel/Google Sheets.

• Proven ability to manage multiple tasks, remain organized, and meet deadlines in a fast-paced environment.

• Exceptional attention to detail and dedication to accuracy in store builds, inventory, and reporting.

• Strong written and verbal communication skills, especially in client-facing email interactions.

• Capability to work independently and demonstrate resourcefulness, particularly when adapting to new platforms.

• Willingness to embrace new systems (e.g., Prodigy, Zoho) and show continuous improvement during the learning process.

• Strong work ethic, accountability, and commitment to completing tasks and meeting deadlines.

• A consistent career trajectory (preference for candidates with stable employment history).

• A proactive, go-getter mindset with a strong sense of ownership over responsibilities.

• Familiarity with WordPress and Elementor for store design and development (required due to Prodigy platform usage).

• Experience or familiarity with ShipStation or similar shipping/fulfillment platforms is a plus.

• Background in inventory management systems is advantageous.

• Proficiency in design tools such as Adobe Illustrator, Photoshop, or Canva.

• Experience working with international or US-based clients is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health insurance package.

• Opportunities for professional development and career advancement.

• Flexible working hours and potential remote work options.

• Supportive and collaborative team environment.

• Employee discounts on products and services.