E-Commerce Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Partner with Sales during client discovery sessions, converting business requirements into scalable technical and operational solutions.

• Create intricate e-commerce workflows and fulfillment programs, modifying platform logic through third-party tools and automation layers.

• Act as the primary internal point of contact throughout the pre-sale and implementation stages, connecting technical and non-technical teams.

• Prepare comprehensive Statements of Work (SOWs) detailing platform configurations, customizations, integration points, timelines, and resource allocation.

• Provide customized platform demonstrations and walkthroughs, ensuring clients comprehend both functionalities and limitations.

• Lead internal project teams after the sale to implement builds, configurations, and automated workflows across various departments.

• Delegate tasks and oversee progress with internal resources, including tech administrators and web developers.

• Resolve implementation challenges and actively manage escalations to guarantee timely, high-quality deliverables.

• Facilitate a seamless handoff of accounts to Account Management, ensuring continuity in documentation and processes.

• Aid in the development of cross-functional teams by contributing to process playbooks and onboarding materials.

• Conduct post-launch evaluations and check-ins with stakeholders, gathering feedback and suggesting future improvements.

⛳️ Requirements

• Over 4 years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS environments.

• Strong technical expertise in e-commerce platforms, order management systems, 3PL integrations, and API-driven workflows.

• Proficient in designing solutions utilizing automation and integration tools like Zapier, Make, n8n, and other no-code/low-code/AI platforms.

• Proven experience in managing complex implementations with multiple stakeholders under tight deadlines.

• Capability to handle numerous enterprise projects while ensuring effective execution and communication.

• Background in the promotional products or branded merchandise sector is highly advantageous.

• Familiarity with project management tools (Asana or similar).

• Ability to thrive in a remote work setting with strong, reliable internet connectivity.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage to support your health and well-being.

• A robust 401(k) matching program of up to 4% to assist you in planning for your financial future.

• Seasonal Office Closures to provide you with well-deserved time off.

• Flexible Paid Time Off (PTO) to help you recharge and maintain a healthy work-life balance.

• Generous Parental Leave to support you and your expanding family.

• Opportunities to engage with colleagues through company retreats and events.

• A dynamic and forward-thinking workplace with a collaborative and inclusive culture.

• Competitive salary with opportunities for performance-based bonuses.

• Monthly fitness stipend to promote health and wellness.

• State-of-the-art equipment, including a Mac desktop or laptop, along with a Home Office Stipend to create your ideal workspace.

• Celebrate your commitment with a 5 Year Service Trip to acknowledge your significant contributions.

• Volunteer Paid Time Off (VTO) to support causes that matter to you.

• Summer Fridays to help you kickstart your weekends early.