E-commerce Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the comprehensive operations of the Shopify store on a daily basis.

• Manage the entire order lifecycle: from order intake through production, fulfillment, and delivery.

• Collaborate with suppliers, production teams, and fulfillment partners.

• Handle customer operations, including resolving issues and maintaining communication.

• Lead and supervise a small remote or offshore team.

• Implement and enhance operational processes and workflows.

• Ensure order precision, adherence to delivery timelines, and overall customer satisfaction.

• Assist in project management efforts throughout operations and fulfillment.

• Work with leadership to scale operations and boost efficiency.

⛳️ Requirements

• Direct experience in Shopify operations is essential.

• Background in B2B e-commerce settings, particularly with bulk or custom orders.

• Demonstrated ability in managing fulfillment coordination and logistics.

• Experience overseeing customer operations and post-purchase processes.

• Strong organizational skills and expertise in project management.

• Experience with a $3M+ revenue e-commerce brand.

• Ability to function as a generalist across various operational areas.

• Experience in managing remote or offshore teams.

• Strong aptitude for problem-solving and process enhancement.

• Familiarity with print-on-demand or custom product services.

• Knowledge of tools like Klaviyo, Close CRM, or similar e-commerce/CRM platforms.

• Proven experience in scaling operations within growing brands.

🏝️ Benefits

• Access to a perk marketplace valued at over $200k, offering instant discounts on more than 150 services.

• Opportunity to access up to 50% of approved earnings before payday, with no credit checks or fees.