E-commerce Operations Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the comprehensive operations of the Shopify store on a daily basis.

• Manage the entire order process from intake to production, fulfillment, and delivery.

• Collaborate with suppliers, production teams, and fulfillment partners.

• Handle customer operations, including resolving issues and maintaining communication.

• Lead and supervise a small remote or offshore team.

• Develop and enhance operational processes and workflows.

• Ensure the accuracy of orders, adherence to delivery timelines, and overall customer satisfaction.

• Assist in project management efforts related to operations and fulfillment.

• Work alongside leadership to scale operations and boost efficiency.

⛳️ Requirements

• Direct experience in Shopify operations is essential.

• Background in B2B e-commerce environments, particularly with bulk or custom orders.

• Demonstrated capability in managing fulfillment coordination and logistics.

• Experience in overseeing customer operations and post-purchase processes.

• Excellent organizational and project management abilities.

• Background in managing an e-commerce brand with $3M+ in revenue.

• Ability to function as a generalist across various operational areas.

• Experience in managing remote or offshore teams is required.

• Strong analytical skills with a focus on problem-solving and process improvement.

• Knowledge of print-on-demand or custom product offerings.

• Familiarity with tools such as Klaviyo, Close CRM, or similar e-commerce/CRM platforms.

• Proven experience in scaling operations within growing brands.

🏝️ Benefits

• Access to a perk marketplace valued at $200k+, featuring instant discounts on over 150 services.

• Opportunity to access up to 50% of approved earnings before payday, with no credit checks or fees.