E-Commerce Operations Assistant

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop, enhance, and manage product listings across diverse e-commerce platforms.

• Generate product images and videos utilizing AI tools and collaborate with Fiverr freelancers as necessary.

• Support social media marketing efforts, including TikTok advertising campaigns.

• Oversee and optimize advertisements on Amazon and other online marketplaces.

• Address customer inquiries and deliver customer support.

• Assist with packaging projects and initiatives aimed at product improvement.

• Manage returns, resolve customer issues, and contribute to enhancing customer satisfaction.

• Execute additional duties related to the role as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Exceptional professional and communication skills.

• Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms.

• Familiarity with AI tools is advantageous.

• Background in e-commerce, operations, administrative support, or related fields.

• Experience using reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred.

• Strong organizational, time-management, and multitasking abilities.

• Detail-oriented with strong accountability, problem-solving, and critical-thinking skills.

• Prior experience in e-commerce, online retail, or marketplace settings is preferred.

• Proven track record of consistently meeting deadlines in a fast-paced environment.

• Comfortable operating within structured processes and established workflows.

• Ability to quickly grasp new systems, software, and workflows.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

• Innovative thinker, highly adaptable, reliable, self-motivated, and confident.

• Positive mindset with the capacity to learn and adapt swiftly.

• Capable of understanding and adhering to established processes accurately with minimal supervision.

• Availability to work during U.S. Eastern Time (New York) business hours.

🏝️ Benefits

• Fully remote work environment.

• Full-time position requiring 40 hours per week.

• Excellent work atmosphere with opportunities for growth.