E-Commerce, Digital Booking Support Specialist

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Act as a practical technical resource for corporate online booking systems, specifically Concur and Atriis.

• Serve as the liaison between corporate travel clients and internal teams.

• Implement updates and new features while ensuring minimal disruption to client accounts.

• Address system and booking issues via email and phone communication.

• Create and manage documentation pertaining to online booking tools and associated processes.

• Collaborate with Account Management and Implementation teams to assist current client accounts.

• Establish and nurture relationships with vendors and suppliers.

• Oversee client profiles, including manual updates and bulk upload functionalities.

• Input and verify client-preferred vendor rates.

• Provide client training through in-person sessions, webinars, and written materials.

• Examine client usage and performance data to pinpoint friction points and enhance client experience.

• Optimize fulfillment workflows to decrease operational costs.

• Assess and facilitate the rollout of additional online booking tools.

⛳️ Requirements

• Configure, test, and uphold corporate online booking tools, primarily Concur and Atriis.

• Bachelor’s degree in Information Technology, Business Administration, or a similar field, or equivalent practical experience.

• Certification or hands-on experience in administering at least one corporate online booking tool (e.g., Concur, Atriis, or similar).

• A minimum of 2 years of experience in an e-commerce or digital operations role.

• Preferably 3+ years of experience within the travel agency sector.

• Proficient with essential Microsoft Office tools.

• Excellent organizational, time-management, and critical-thinking abilities.

• Strong written and verbal communication skills across diverse audiences.

• Self-motivated in testing solutions, assessing results, and independently reporting outcomes.

• Detail-oriented while maintaining efficiency and quality.

• Demonstrated capability to collaborate across teams; this position has no direct reports.

• Willingness to travel up to 10% as required by business needs.

🏝️ Benefits

• Employer-sponsored medical and dental insurance with employee contribution.

• Fully-funded life insurance (1x salary) and long-term disability insurance.

• Optional employee-paid vision insurance and short-term disability insurance.

• 401k plan with up to 4% company match.

• Paid time off plus company holidays.

• A collaborative and innovative work environment.