Dynamics 365 Administrator

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Accountable for the setup, upkeep, and enhancement of the LATICRETE Microsoft Dynamics365 platform.

• Provide support for CRM customization and integration utilizing Power Platform tools.

• Participate in data visualization initiatives with PowerBI.

• Work alongside other developers and cross-functional teams to ensure the CRM system aligns with business objectives.

• Configure and manage Dynamics365 modules including Sales, Customer Service, and Marketing.

• Oversee the maintenance and enhancement of customer-facing Power Pages / Power Apps portals.

• Tailor entities, workflows, forms, and dashboards to fulfill business needs.

• Administer user roles, permissions, and security settings effectively.

• Monitor system performance and resolve any issues that arise.

• Leverage Power Platform tools for system integration, custom workflow development, and automation processes.

• Support the BI team in creating PowerBI reports and dashboards.

• Collaborate with stakeholders and technical leadership to collect requirements and translate them into technical solutions.

• Adhere to and maintain the corporate CRM change-management process.

• Serve as the primary end-user support professional for the Marketing group.

• Deliver training and documentation to end-users.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field is required.

• A Master's degree is preferred.

• Microsoft Dynamics 365 (CRM) Associate certification is required; Expert certification is preferred.

• Microsoft Power Platform Developer Associate certification is strongly preferred.

• At least 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.

• Proficiency in CRM modules including Sales, Service, and Marketing.

• A strong understanding of CRM architecture, integration, and customization.

• Comprehensive knowledge of data integrity best practices.

• Ability to proactively identify, resolve, and prevent quality issues.

• Experience with Power Automate, Power Apps (both model-driven and canvas), and Dataverse.

• Familiarity with PowerBI and Dynamics365 reporting as well as data visualization is preferred.

• Working knowledge of CRM application security standards and best practices.

• Exceptional problem-solving and communication abilities.

• Capability to work both independently and collaboratively in a dynamic environment.

• Team cooperation - maintain a positive and cooperative attitude with all LATICRETE employees and customers.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k

• Tuition reimbursement

• 13 paid holidays in addition to paid vacation and sick time

• Flexible spending

• Life Insurance, AD&D, and Supplemental Insurance

• 1 week paid plant shutdown between the Christmas and New Year's Day holidays