DXP Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Design comprehensive architectures for websites, portals, and digital products that may include content management, e-commerce, personalization, and analytics platforms as part of Solution Development & Sales Enablement.

• Assess and suggest the appropriate DXP technology stack (Adobe Experience Cloud, Sitecore XM/XP, Optimizely, etc.) based on client needs for customer experience, ensuring that integration points are clearly defined (e.g., CRM, ERP, third-party services).

• Create architectural blueprints, solution diagrams, and technical roadmaps that align platform capabilities with client KPIs (e.g., mapping AEM Sites/Assets, Optimizely personalization, Sitecore Content Hub to specific business outcomes).

• Provide technical guidance during pre-sales and project delivery: assist in proposal writing with a technical approach, estimate implementation efforts, identify assumptions/risks, and lead engineering teams during project execution to ensure the solution adheres to the design.

• Integrate performance, security, and scalability considerations into all solution designs (e.g., CDN configuration, cloud infrastructure, CI/CD pipelines, compliance requirements for customer data).

• Keep up-to-date with multi-DXP trends and updates (Adobe’s latest features, Sitecore SaaS offerings, Optimizely experimentation, etc.) to continuously enhance Genpact Experience’s DXP best practices and accelerators.

• Actively incorporate AI and intelligent services into architectures: for example, recommending personalization AI (Adobe Target or Optimizely AI for automated content recommendations), AI-driven search (such as Coveo or Azure Cognitive Search) and chatbot/agent integration for customer self-service.

• Demonstrate fluency in emerging “agentic” AI concepts within the DXP context – proficient in using tools like Adobe Sensei/Firefly or Sitecore AI for content tagging, image generation, or optimizing A/B testing.

• Collaborate effectively with the Agentic Transformation Lead to embed AI capabilities (e.g., generative content creation, predictive analytics) into the overall solution, ensuring these AI components align with the architecture and data flows.

• Work in close collaboration with Marketing and Communications Solution Leads to grasp the client vision (e.g., CMO’s goals for personalization, Head of Comms’ needs for brand consistency) and translate them into technical requirements, ensuring the architecture directly supports buyer value narratives.

• Partner with Digital Workplace Architects when solutions necessitate interaction between external and internal platforms (e.g., integrating a public website with an intranet or employee portal).

⛳️ Requirements

• Over 10 years in technical architecture positions for digital platforms, including significant hands-on experience with enterprise CMS and DXP solutions (Adobe AEM, Sitecore, Optimizely) in complex, multi-site implementations.

• Demonstrated success in designing integrated solutions across various technologies, such as linking content management with e-commerce engines, personalization services, and analytics tools.

• Extensive knowledge of web application architecture (SPA vs. multi-page, microservices, headless CMS, CDN, authentication/authorization mechanisms).

• Strong understanding of integration patterns (REST/GraphQL APIs, middleware, ESB) for connecting systems.

• Experience with cloud infrastructure (Azure, AWS) and modern deployment models (containers, serverless, PaaS offerings for DXP) to provide guidance on hosting and environment strategies.

• Exceptional communication skills to articulate complex technical concepts to both technical and non-technical stakeholders; capable of producing clear documentation and presenting architectural proposals to client executives.

🏝️ Benefits

• Flexible PTO – If you require a day off or an extended vacation, feel free to take the time!

• Hybrid work environment: Choose between a casual and open office or remote work!

• Comprehensive insurance coverage (multiple options) and flexible spending accounts.

• 401K plan with company matching.

• Monthly stipend for working from home.

• Ongoing training, certifications, and learning opportunities.

• Commitment to Diversity, Equity, & Inclusion: We strive to make Genpact Experience a more diverse, equitable, and inclusive organization, aiming for meaningful and measurable changes in representation, team member experience, and client engagement.