Dutch-Speaking Inbound Customer Service Agent

This is a fully remote position, open to applicants in Egypt.

📋 Description

• You will serve as the primary point of contact for Dutch-speaking customers, addressing their inquiries regarding orders, returns, products, and their overall shopping journey.

• Handle incoming calls and written communication (email/chat) in Dutch.

• Manage orders, process returns, and respond to general customer queries.

• Offer product information and shopping recommendations.

• Maintain accurate documentation for each case in the CRM system.

• Collaborate closely with your team and Team Lead.

⛳️ Requirements

• Prior experience in customer service, preferably within an e-commerce, fashion, or contact center setting.

• Native-level proficiency in Dutch (both written and spoken) is essential.

• Proficient in English for internal communication and training purposes.

• Excellent communication skills and a genuine passion for customer interaction.

• Self-motivated and disciplined, suitable for independent remote work.

• Reliable internet connection and a quiet workspace are necessary.

• Comfortable using CRM tools and digital systems.

🏝️ Benefits

• 100% remote work – operate from wherever you feel most productive.

• Pay-per-ticket model – your earnings increase with your performance.

• Comprehensive remote training (5 days) prior to going live.

• Personalized onboarding and support from day one.

• Become part of a growing international freelancer network.

• Opportunities for long-term collaboration with real development prospects.