Dutch-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee comprehensive customer interactions through phone, email, and live chat in both Dutch and English.

• Manage delivery tracking, returns, refunds, payment inquiries, and shipping investigations.

• Collaborate with logistics and courier services, financial institutions, and internal teams to resolve complex issues.

• Ensure secure handling of sensitive customer information, adhering to GDPR and PCI regulations.

• Share insights to enhance processes and improve overall team performance.

⛳️ Requirements

• Native or near-native proficiency in Dutch.

• Strong English language skills (B2 level or above).

• Exceptional communication abilities, with a focus on empathy and active listening.

• Organized and detail-oriented professional.

• Goal-driven and proactive approach to work.

• Previous experience in customer service, e-commerce, or familiarity with tools such as SAP (preferred).

🏝️ Benefits

• Comprehensive Paid Training.

• Meal Allowance: 7.00€ net for each working day (approximately 140€–150€ net extra monthly).

• Performance Bonus: Monthly incentives based on quality and efficiency targets.

• Growth Opportunities: Clear career progression and internal advancement possibilities.

• Equipment Provision: We supply all necessary IT hardware for your home office.