Dutch Speaking Customer Support Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Omnichannel Communication: Efficiently addressing inbound inquiries through various channels including phone calls, emails, and real-time live chat systems.

• Intricate Problem Solving: Evaluating complex and sensitive user issues related to profile security, transaction gateway errors, and detailed billing statements.

• Platform Guidance: Providing users with clear and authoritative instructions on how to navigate our global payment processing gateway and mobile applications.

• Financial Protection: Handling highly sensitive financial tasks—such as processing chargebacks, rectifying invoice inaccuracies, and detecting fraudulent activities—with utmost discretion and precision.

• Information Logging: Maintaining accurate records of all client interactions and escalating critical financial documents to specialized internal departments.

• Regulatory Updates: Engaging in regular team meetings to remain informed about software upgrades and evolving international banking regulations.

⛳️ Requirements

• Dutch: Native or near-native proficiency (minimum C1 level) in both written and spoken forms.

• English: Strong command of business proficiency (minimum B2 level) for internal company communication and training updates.

• Work Rights: Current physical residency in Portugal and valid, unrestricted legal authorization to work within the EU.

• Self-Discipline: Outstanding organizational skills paired with the personal accountability essential for thriving in an independent, virtual work environment.

• Structured Expression: A logical mindset with the capability to articulate complex financial concepts clearly, both verbally and in writing.

• Technical Comfort: Extensive familiarity with financial technology interfaces, client dashboards, and contemporary internet applications.

🏝️ Benefits

• Regional Flexibility: A stable, permanent career path that allows you to work entirely from any home location within mainland Portugal or its island territories.

• Provided Hardware: A complete corporate technology package—including a premium laptop and professional headset—delivered directly to your home prior to your first day.

• Competitive Income: A reliable, fixed monthly base salary supplemented by performance-related monthly cash incentives.

• Immediate Protection: Comprehensive private health and life insurance coverage effective from your very first day of contract.

• Career Evolution: Continuous professional coaching alongside defined advancement opportunities to progress into management, quality assurance, or specialized fintech advisory roles.