Dutch Speaking Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee comprehensive customer interactions (via phone, email, and chat) concerning online orders.

• Manage delivery tracking, returns, refunds, payment inquiries, and shipping investigations.

• Evaluate and process order-related data and business requests.

• Collaborate with couriers, financial institutions, and internal teams.

• Ensure adherence to PCI & GDPR policies without exception.

• Analyze and resolve intricate cases, escalating issues as necessary.

• Contribute to the ongoing enhancement of customer experience and team effectiveness.

⛳️ Requirements

• Near-native Dutch proficiency and English skills (B2 or higher) – both written and spoken.

• Excellent communication and problem-solving abilities.

• Strong attention to detail and precision.

• Capable of working independently and making confident decisions.

• Comfortable managing sensitive and confidential information.

• KPI-focused mindset with a proactive approach.

• Team-oriented individual who values collaboration and accountability.

• Desirable: Experience with SAP or back-office tools.

• Previous experience in customer support or e-commerce is a plus.

🏝️ Benefits

• Meal allowance: 7€/day.

• Performance bonus.

• Holiday and Christmas allowances included.

• 100% Remote work (within continental Portugal).