Dutch-Speaking Client Operations Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver comprehensive support for customers' online orders, encompassing delivery management, shipping inquiries, returns, payment processing, refunds, inbound/outbound calls, and order evaluations.

• Manage sensitive customer and client data in accordance with PCI and GDPR regulations.

• Interact with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal teams to facilitate effective issue resolution.

⛳️ Requirements

• Exceptional communication abilities, with proficiency in English (B2 level) both written and spoken;

• Capability to operate in a sensitive and classified information environment is considered a plus;

• Ability to work swiftly and efficiently under tight deadlines.

• Strong accuracy and attention to detail, recognizing that minor details can significantly impact outcomes.

• Demonstrated capacity to work independently and make decisions with limited supervision.

• Actively employ robust problem-solving skills to provide customer-centric solutions.

• Experience working in a back-office setting with a focus on customer satisfaction.

• Excellent written and verbal communication abilities.

• Interest in personal and team KPIs, emphasizing solutions rather than limitations.

• Familiarity with SAP and back-office operations is advantageous; however, training can be provided.

• Since this role is closely tied to order volume, flexibility is essential, and occasional overtime may be required.

• A remarkable team player who flourishes in an environment where collaboration is valued.

🏝️ Benefits

• Private Health Insurance from day one

• Free Portuguese lessons

• Excellent opportunity for rapid career advancement within the company

• Outstanding work environment in a dynamic, leading multinational organization;

• Stable employment and opportunities for career development;

• Commitment to ongoing training and personal development;

• Modern, centrally located offices with canteen facilities and excellent public transport access;

• Complimentary company events and activities