Dutch Customer Support Specialist – E-commerce

This is a fully remote position, open to applicants in Greece.

📋 Description

• Address customer inquiries through email, chat, and phone in a prompt and professional manner.

• Supply accurate information regarding our products, services, and policies.

• Efficiently resolve customer complaints and issues, escalating them to the relevant team when needed.

• Execute orders, returns, and exchanges following company protocols.

• Keep precise customer records and manage sensitive information with confidentiality.

⛳️ Requirements

• Native or fluent proficiency in Dutch.

• Strong command of English.

• Prior experience in customer service is advantageous.

• Excellent problem-solving capabilities.

• A high degree of empathy, patience, and a customer-centric approach.

• Willingness to work flexible shifts, including evenings and weekends.

🏝️ Benefits

• Attractive salary along with a comprehensive benefits package.

• Monthly performance bonus.

• Private medical insurance coverage.

• Relocation package to Greece, which includes flight tickets, four weeks of paid accommodation, and coverage of real estate agency fees.

• Monthly relocation bonus of 150 euros.

• Relocation bonus of 400 euros after six months.

• Additional relocation bonus of 400 euros after nine months.

• Remote work policy applicable across Greece.