Dutch Customer Service Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to high-profile clients via chat, email, and phone.

• Aid customers in utilizing the self-service advertising platform and associated tools.

• Offer pre- and post-sales support for digital advertising solutions.

• Diagnose and rectify technical issues, including bugs and delivery errors.

• Relay updates and solutions to clients promptly and professionally.

• Spot opportunities for clients to improve their advertising effectiveness.

• Collect client feedback and share product insights to enhance user experience.

⛳️ Requirements

• Fluency in Dutch (required) and a strong command of English.

• Excellent communication, problem-solving, and interpersonal skills.

• Basic technical knowledge and computer proficiency.

• Capability to handle multiple tasks in a dynamic environment.

• A collaborative team member with a proactive, customer-focused approach.

• Prior experience in customer support or digital marketing is appreciated but not mandatory.

🏝️ Benefits

• Competitive monthly salary

• Performance-based bonuses

• Health insurance and employee discounts

• Meal allowance

• Comprehensive training provided and compensated

• Genuine opportunities for career advancement in a leading industry