Dutch Customer Expert – Part-Time or Full-Time

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver customer support through phone, email, and chat while working remotely.

• Assist logistics companies and drivers operating vehicles over 3.5 tons with inquiries regarding the toll system.

• Facilitate the registration and onboarding processes for new customers.

• Guide customers in the ordering and activation of onboard units (devices).

• Address payment inquiries and manage debt communication cases.

• Ensure precise data entry and proper documentation.

• Support revenue collection and processes related to services.

• Uphold service quality and compliance standards.

• Work collaboratively with internal teams to enhance the customer experience.

⛳️ Requirements

• Proficiency in English (minimum B2 level required).

• Excellent communication and customer service skills.

• Capability to work autonomously in a remote, dynamic environment.

• Willingness to participate in rotational shift work (including weekends until 30/06/2026).

• Strong analytical and problem-solving abilities.

• Previous experience in customer support is advantageous but not essential.

• Recent graduates are encouraged to apply.

🏝️ Benefits

• Meal allowance of €7/day (tax-exempt).

• Holiday and Christmas bonuses disbursed monthly.

• Health insurance effective from the first day of the contract.

• Performance-based bonuses (dependent on the project).

• Option for apartment benefits.