Dutch Customer Care Agent – E-commerce

This is a fully remote position, open to applicants in Greece.

📋 Description

• Address customer inquiries through email, chat, and phone promptly and professionally.

• Deliver precise information regarding our products, services, and policies.

• Efficiently resolve customer complaints and issues, escalating to the relevant team as needed.

• Manage orders, returns, and exchanges in accordance with company protocols.

• Keep accurate customer records and ensure sensitive information is handled confidentially.

⛳️ Requirements

• Native or fluent in Dutch.

• Proficient in English.

• Prior experience in customer service is advantageous.

• Strong problem-solving abilities.

• High levels of empathy, patience, and a customer-centric mindset.

• Willingness to work flexible shifts, including evenings and weekends.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Performance-based bonus.

• Flexible working hours with the possibility of remote work throughout Greece.

• Relocation assistance to Greece, including flight tickets, four weeks of paid accommodation, and coverage for real estate agency fees.

• Private medical insurance.